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Frequently Asked Questions

Ordering

1. What payment methods do you accept?

We accept a variety of payment methods including major credit cards such as Visa, MasterCard, American Express, and Discover.

2. Can I make changes to my order after it has been placed?

Unfortunately, once an order has been placed, we are unable to make any changes to it. This includes changes to the items ordered, shipping address, or payment method. We recommend carefully reviewing your order before submitting it to ensure that all information is correct.

Shipping

1. How long will it take for my order to arrive?

The shipping time for your order varies depending on your location and the shipping method selected at checkout. Typically, it takes 3-4 business days from the date of shipment for your order to arrive. However, shipping times may vary due to weather conditions, customs processing, or other unforeseen circumstances.

2. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the status of your shipment on the shipping carrier’s website. If you have any questions or concerns about your shipment, please contact our customer service team at [email protected].

3. How much does shipping cost?

At Jexoma, the shipping fee for all orders within the USA is a flat rate of $4.95. This fee covers the cost of packing, handling, and shipping your items to your doorstep. Whether you are ordering one item or multiple items, the shipping fee remains the same, making it convenient and affordable for all customers.

Return & Refund

1. What is your return policy?

Our return policy allows for returns within 28 days of the purchase date. The product must be in its original condition and packaging with all accessories included. Please contact our customer service team for a return authorization before sending the product back.

2. How do I initiate a return?

To initiate a return, please contact our customer service team for a return authorization. Once approved, you can return the product in its original condition and packaging with all accessories included. We recommend using a trackable shipping service for your return.

3. How do I receive a refund?

Once we receive your returned product, we will inspect it to ensure it is in its original condition and packaging. If approved, we will process your refund to your original payment method. Please note that it may take 5-7 business days for the refund to reflect on your account. If you have any questions or concerns about your refund, please contact our customer service team.

Cancellation

1. Can I cancel my order after I have placed it?

Yes, you can cancel your order as long as it has not been shipped yet. Please contact our customer service team as soon as possible to request a cancellation.

2. Will I be charged a fee for canceling my order?

No, we do not charge any fees for canceling an order. However, if your order has already been shipped, you will need to follow our return and refund process.

Payment

1. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards such as Visa, Mastercard, and American Express, as well as PayPal. You can select your preferred payment method at checkout.

2. Is it safe to enter my credit card information on your website?

Yes, it is safe to enter your credit card information on our website. We use industry-standard encryption technologies to protect your information and ensure that your transaction is secure. We also do not store your credit card information on our servers, so your information is kept safe from potential data breaches.

If you have any further questions, please feel free to contact us at [email protected].